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CLEAR RULES. A LITTLE MORE TRUST.

Complaints and safety feedback

Free trial · no admission or transaction commission

Browse, register, apply as a seller, submit listings, discuss and enquire about availability. Admission and ordinary listings are free; seller products and companionship are not necessarily free. Product and companionship payments, confirmed sales and booking holds remain closed. Ad rentals are a separate optional paid service under the displayed quote, term and confirmation process, with no automatic charge or renewal.

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Document version · free-trial-2026-11-14-v6

Operator legal name:—Operator ABN:—Support and privacy email:188886606@qq.com

The site owner will complete the operator details; these fields are currently blank.

How to submit

Signed-in users can submit a private case and track progress. Without an account or login access, email support directly; registration is not required to complain. Include the time, related listing or record link, facts, desired outcome and a summary of necessary evidence. Do not send passwords, full card numbers, bank accounts, government IDs or intimate images. For immediate physical danger, contact local emergency services first; this is not a 24-hour emergency channel.

Receipt, handling and review

We aim to acknowledge within 2 business days and usually provide a decision or clear progress within 10 business days; privacy requests aim for a response within 30 calendar days. Business days mean Monday–Friday in Melbourne; public holidays or complexity may extend this with an explanation. Cases show status, platform replies and your additions. Submission does not prove the complaint or mean a refund or content removal. Request review with reasons if dissatisfied. The original decision-maker cannot alone decide the appeal; if another reviewer needs arranging, the reason for waiting will be explained.

Protection from retaliation and external options

Sellers must not reveal identity, threaten users or demand score changes because of a complaint or honest negative review. Reports do not automatically hide content, and cases do not change scores. Evidence informs action on actual privacy or safety issues. Internal processes do not stop you contacting state consumer protection, the OAIC where applicable, or legal assistance. Privacy concerns should normally be raised with us first with reasonable time to respond; the OAIC determines its own jurisdiction under applicable law.

Submit private request

Cases are private to you and authorised platform administrators, not automatically forwarded to sellers. Keep the reference and return to check replies.

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Official guidance and external complaints

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